Frequently Asked Questions

Getting Started



Customized Courses

Getting Started

Q. Why eLearning?
A. Employers can no longer afford the cost of travel and housing to transport employees from remote offices to instructor-led classroom sessions for every training need.

Employees engaged in the fast pace of business where doing more with less is a must, simply cannot spare the large blocks of time that traditional instructor-led classroom sessions require.

With CyberLearning quality course content and real-time Internet presentation of courses, e-Learning users throughout the world gain the advantages of flexibility, convenience, cost-effectiveness and interactivity. In addition to scheduling flexibility that allows learners to do coursework anytime, anywhere, CyberLearning courses also are adaptable to the individual needs of the learner. For example, a custom learning path based on results from the individual's skills assessment testing, is created enabling learning to be solely focused on what has not yet been mastered. Providing a custom learning path prevents individuals from re-learning what has already been mastered and shortens the learning cycle.

Q. What courses do you offer?
A. Please check our Course Catalog to view our currently available courses.
Q. I am interested in taking a course. How can I get started?
A. Please check our Course Catalog to view our currently available courses. You may click a selected course or series title link, which will provide you with course descriptions. When you are ready to enroll, just select the packages you want to purchase and click the yellow "Proceed to Checkout..." button. Payment can be made online using your credit card or PayPal. Once all the necessary information is received, you will receive a confirmation email within 24 hours, which will also provide you with basic instructions to help you get started. [Go to Top]
Q. Why are the courses in packages?
A. Since there are so many courses, similar courses are organized into packages. When you enroll in a package, you may access all the courses in that package for 6 months. [Go to Top]

Q. What is the process and method of Online Training? Is it based on an instructor, or video, or text?
A. The learning method is based on a computer connected to the internet. You log in to our website and using a user name and password you access your courses. There is no instructor; however, there is text that is displayed in an interactive and entertaining way. Some of the courses contain visual (audio recorded assistance) and short demonstrative videos.

Q. How much time do I have to complete my course?
A. You can access the courses in your package for a period of 6 months from the date of registration. [Go to Top]
Q. How do I know if the course will be suited to my skill level?
A. To view the prerequisites for any of our courses, you may start by searching through our catalog. Once you click the link for the desired course, you can view all necessary information, including a list of course prerequisites, objectives and required software. [Go to Top]

Q. What are the system requirements?

  • Minimum 500MHz Processor, 128 MB RAM
  • Minimum display resolution 800x600
  • Windows 2000, XP, Vista, or 7; Mac OS X v10.4 and later
  • Internet Explorer 8.0 or higher; Firefox 31.0 or higher; Chrome 29.0 or higher; Safari 5.0 or higher. Course Administrators must use Internet Explorer 8.0 or higher
  • 56K minimum connection; broadband (256 kbps or higher) recommended -Windows Media Player 9.0 or higher
  • JavaScript, popup windows and cookies enabled
  • Java 7 or higher
  • Adobe Flash Player 10.0 or higher**
  • Sound card with speakers or headphones strongly recommended

    **Adobe Flash Player 10 or higher is recommended for best experience in all browsers and is required for browsers other than Internet Explorer. A text-only version is available for users who do not have Adobe Flash Player.

    Note: These are the requirements for most of our courses. Please contact us if you face technical difficulties. [Go to Top]
Q. What if I read through the course catalog and still cannot find the course I wish to take?
A. We update our course catalog on a regular basis. If you do not find your desired course, then we do not offer it at this time. Please contact us and let us know what career fields interest you. We will take note of your comment and keep it in mind as we move forward in planning our catalog content. Please note that many courses are in development. [Go to Top]
Q. How can I confirm that my course registration was received?
A. You will receive a confirmation e-mail after registering. [Go to Top]


Q. What else can I do with my account?
A. Our Learning Management System (LMS) allows you to view your progress in every course you are taking at the same time. For businesses, the LMS allows managers to run reports on their employees' job training achievements. [Go to Top]
Q. How do I change my student ID, password, or any other personal information under my account?
A. You can change your password and personal information at any time by editing your profile. Your student ID can only be updated by our support team for security reasons. Please e-mail us if you would like to change your student ID. [Go to Top]
Q. Do I have to browse through my course every time I log in, so I can get to where I last read?
A. No, every time you access your course, you are automatically taken to the most recent lesson page viewed. Our courses utilize a special tracking system, which records your progress within a course. In addition, this system automatically 'bookmarks' your last location, which allows you to log in from any computer and continue with your course seamlessly. Another helpful tip would be to use the syllabus function within the course to manually navigate through the course by clicking a selected module or lesson.
Note: Our tracking system will always supersede the syllabus function once you exit your course. [Go to Top]
Q. How do I obtain a certificate of completion for my course?
A. Log in to the course and within the course click on the Course Tools tab on the left navigation pane. From here, click on the View My Scores tab. Your mastery percentage will be in the first paragraph on that page. If every lesson is scored at or above the mastery level, you will see a certificate button near the bottom of the scores chart. If there is a lesson or lessons without the mastery scores, a certificate button will not show. If a certificate button does show, click the button to generate your certificate. [Go to Top]

Q. How do I enable cookies?
A. To enable cookies in Internet Explorer 8.0 thru 10.0:

  • Choose "Tools" from the top menu.
  • Select "Internet Options".
  • Select the Privacy Tab.
  • Click the "Advanced" button.
  • If the box next to "Override automatic cookie handling" unchecked, then Check it.
  • The radio button to the left of Accept, under "First Party Cookies" & "Third Party Cookies" must be selected.
  • The check box to the left of "Always allow session cookies" must be checked.

To enable cookies in Firefox 21 thru 35:

  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
  • Select the Privacy panel.
  • Set Firefox will: to Use custom settings for history.
  • Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.
  • If you are troubleshooting problems with cookies, make sure Accept third party cookies is also check marked

To enable cookies in Chrome:

  • Click the Chrome menu icon .
  • Select Settings.
  • Click Show advanced settings near the bottom of the page.
  • Click Content settings in the "Privacy" section.
  • Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
Q. What forms of payment do you accept for the purchase of a course?
A. We accept credit cards, checks or money orders for course purchases. [Go to Top]
Q. I am outside the U.S. how can I purchase courses?
A. Use PayPal to send and receive money worldwide. With over 100 million accounts worldwide and growing, PayPal helps you securely, easily and quickly pay locally and across borders.[Go to Top]
Q. Do you offer discounts for your courses?
A. As a special project by the National Education Foundation, these courses are available at the very low cost of $95 per package. NEF offers further discounts when courses are purchased in large quantities. Please contact us for more information or to find out about any special promotions. [Go to Top]
Q. What is the guarantee program?
A. The National Education Foundation will refund your course cost if you do not pass your certification exam, provided that:

1. You score an 80% or better on each of the certification study guide courses.
2. You take the certification exam within 30 days of completing the training.
To learn more go to For a list of certification courses covered by the guarantee program, see our course catalog.
[Go to Top]
Q. How do I prepare for my certification exam using these courses?
A. The National Education Foundation offers 2,500 IT courses including 60+ internationally recognized certifications in Microsoft, Cisco, Adobe, Oracle, IT Security, Web Design, Networking, A+, Net+, Security+ etc. with a money back guarantee.

To learn more go to [Go to Top]

Q. How do I get Project Management Professional® (PMP®) Certified?

  1. Meet the education/experience requirements of a HS Diploma and five years project management experience OR
    Bachelor's degree and three years project management experience, as well as 35 learning hours of course work such as that offered in the Project Management package.
  2. Fill the online credential application or download the paper credential application.
    (Project Management Professional Application)
  3. Fill the Experience Verification and Project Management Education forms as part of the application.
  4. If you are eligible, you will receive the eligibility notification (via e-mail) that confirms that a candidate may be eligible to take the examination.
    • Test candidates have one (1) year from the date their application is approved and processed to take the examination. This date is printed at the top of the first page of the eligibility letter.
    • Candidates may take the exam a maximum of three times within their eligibility period. If they do not pass the exam, candidates must apply again via the re-examination form.
    • If a candidate’ eligibility to lapses before taking the exam, the candidate must re-apply.
  5. Applicants who are deemed eligible to sit for the CAPM® or PMP® Examination (candidates) will receive a scheduling notification along with their eligibility letter.
  6. Schedule the exam at a testing center. Click here to find a testing center near you.[Go to Top]

Q. How do I register for the certification exam?

  • CompTIA, Microsoft Technology Specialist and Professional Series certification exams, Cisco, Certified Internet Webmaster (CIW) register at Prometric

  • Oracle exams register at Pearson Vue

  • Microsoft MOS exams register at Certiport

  • CISSP exam register at (ISC)2

  • Red Hat RHCT Exam register at Red Hat

  • Linux Professional Institute LPI exam register at LPI

  • CBAP exam register at IIBA [Go to Top]

Q. I want to teach my whole department/company?
A. If you’re interested in equipping a team with the best elearning solutions in the industry, give CyberLearning a call at 703-823-9999 or fill out our contact form. [Go to Top]

Q. Customized Courses

If you want to offer a customized online course on any topic, and if you have course content in the form of a book, manual, disc or a CD, CyberLearning can create and offer a customized high-quality web-based interactive course, similar to the current CyberLearning online courses, based on the content, in a short turnaround time at the lowest cost.

If you do not have course content, CyberLearning can procure the best course content available and create and offer a customized high-quality web-based interactive course based on the content in a short turnaround time at the lowest cost.

We can host and offer the courses from our server or from your server. For more information, call (703) 823-9999 or email [Go to Top]